Turn your social channels into a support desk
One inbox for Instagram, WhatsApp, Messenger, Telegram and your website. AI can answer common questions from your knowledge base, and your team takes the rest.
Built on the official Instagram, WhatsApp & Meta APIs
AI answers, your team takes the rest
AI answers a delivery question, then hands a request it cannot do to your team.
Instagram · Direct messages
What you get
One inbox for every channel
Instagram DMs, WhatsApp, Messenger, Telegram and your website chat in one place. Assign conversations, tag them and reply with templates.
- Instagram, WhatsApp, Messenger, Telegram
- Embeddable website chat widget
- New messages appear live
AI answers from your knowledge base
Turn on AI auto-reply and it answers common questions from your knowledge base. What it cannot answer goes to your team. It stays off until you switch it on.
- Knowledge base-powered AI responses
- Answers the questions you get every day
- Hands the rest to your team
Routing rules
Route conversations to the right agent automatically. Set rules by channel, keyword, tag, business hours, contact segment, or AI-detected intent. Round-robin or manual assignment.
- Rules engine: channel, keyword, intent, hours
- Round-robin or manual agent assignment
- Priority levels: low, normal, high, urgent
A chat widget for your website
Drop a single script tag on your website and a live chat widget appears. Collect pre-chat info, show business hours, and display online status. Your customers get help without leaving your site.
- One line of code to install
- Pre-chat form for name, email, question
- Business hours and online status display
Works with the rest of SociaHive
Customer support is better when it connects to your automation, booking, and AI tools.
Plans and prices
The support inbox is on every plan. Website widgets and routing rules come with Pro and Agency.
Pro
Recommended$149/mo
30 social accounts, 3,000 AI credits
Automation on 10 accounts
Creator
$29/mo
10 social accounts, 300 AI credits
Automation on 1 account
Studio
$79/mo
20 social accounts, 1,000 AI credits
Automation on 4 accounts
Pro
Recommended$149/mo
30 social accounts, 3,000 AI credits
Automation on 10 accounts
Agency
$349/mo
150 social accounts, 25,000 AI credits
Automation on 100 accounts
Every signup starts with a free 7-day trial.
Questions, answered
Can I use it without automation?
Yes. The support inbox works as a standalone tool for managing conversations across Instagram, WhatsApp, Messenger, Telegram, and your website. Automation enhances it but is not required.
Does the website widget slow down my site?
The widget script loads asynchronously, after your page, so it does not block your content from showing.
How does bot-to-human handoff work?
When AI cannot answer, or the customer asks for a person, the conversation goes to your team in the inbox with the whole history attached.
Can I set SLA policies?
Yes. Set first-response and resolution time SLAs per priority level. Agents get alerts when approaching a breach. The dashboard tracks SLA compliance across the team.
How many agents can use it?
Pro tier supports up to 5 team seats. Agency tier supports up to 30. Each agent gets their own presence status, conversation limits, and performance tracking.
Which channels does the inbox support?
Instagram DMs, WhatsApp, Facebook Messenger, Telegram, and your website (via the embeddable widget). All channels appear in one unified inbox.
Can I use canned responses?
Yes. Build a library of template responses for common questions. Agents insert them with one click, then personalize before sending.
Which plans include customer support features?
The support inbox, reply templates and AI auto-reply are on every plan. Pro ($149/mo) adds 1 website widget and 5 routing rules; Agency ($349/mo) adds 5 widgets and unlimited routing rules.