WhatsApp Automation

WhatsApp Automation That Actually Works — Buttons, Lists, Templates, AI

Go beyond plain text. Send interactive buttons, list menus, product catalogs, and AI-powered replies. Native WhatsApp UI elements your customers already know.

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Product screenshot

WhatsApp Order Flow in Action

Watch how a customer places an order using interactive buttons and list menus

Hi, I want to order a large pepperoni pizza
Flow triggered
Great choice! Here is our pizza menu:
[List Menu] Pizzas - Large Pepperoni $18 - Large Margherita $16 - Large BBQ Chicken $20 Sides - Garlic Bread $6 - Caesar Salad $8
Large Pepperoni and garlic bread
Your order: - Large Pepperoni $18 - Garlic Bread $6 Total: $24 Delivery or pickup?
Delivery
What is your delivery address?
123 Main St, Apt 4B
Order confirmed
Order confirmed! Your pepperoni pizza and garlic bread will arrive in 30-40 minutes. You will receive a tracking update shortly.

Interactive Buttons & Lists

Go beyond plain text. Send native WhatsApp interactive buttons (up to 3), list menus (up to 100 items across 10 sections), CTA URL buttons, and product catalog messages. Your customers tap, not type.

  • Up to 3 quick-reply buttons per message
  • List menus with 10 sections x 10 rows
  • Native CTA URL buttons

Welcome & Onboarding Flows

First-time customers get an instant welcome message with a menu of options. No more "Hi, how can I help?" — guide them to exactly what they need in one tap.

  • Automatic first-contact detection
  • Welcome flow triggers instantly
  • wa.me links and QR codes trigger specific flows

AI-Powered Customer Conversations

GPT-4o reads your knowledge base and responds to customer questions naturally. Handles product questions, order status, and FAQs. Escalates complex issues to your team.

  • Learns from your knowledge base
  • Handles product inquiries naturally
  • Bot-to-human handoff when needed

Works With the Full SociaHive Platform

WhatsApp automation is just the start. Connect with scheduling, support, booking, and AI.

Booking

Appointment Booking

Customers book directly in WhatsApp

Learn more
Automation

Instagram Automation

Automate DMs and comments too

Learn more
Support

Customer Support

Turn WhatsApp into a support channel

Learn more
Scheduler

Content Scheduling

Schedule posts across 9 platforms

Learn more

Simple, transparent pricing

WhatsApp automation included in Scale and Agency plans

Recommended

Pro

$129/mo

5 accounts, 3,000 AI credits

See all plans

View full pricing →

Frequently Asked Questions

Do I need WhatsApp Business API?
Yes. SociaHive connects via the official WhatsApp Business API through Meta's embedded signup flow. You don't need a separate BSP — we handle the setup for you.
How much does WhatsApp API cost?
Meta charges per conversation (not per message). Prices vary by country. Business-initiated conversations cost more than user-initiated ones. SociaHive's subscription covers the platform — API costs from Meta are separate.
Can I send messages to customers who haven't messaged first?
Yes, but only using pre-approved WhatsApp message templates. Templates must be approved by Meta before use. Once approved, you can send order confirmations, appointment reminders, and more.
What message types are supported?
Text, images, video, documents, audio, interactive buttons (up to 3), list menus (up to 100 items), CTA URL buttons, location sharing, contact cards, and product catalog messages.
Can I use it for e-commerce?
Yes. WhatsApp Commerce lets you send product messages, product lists, and catalog browsing directly in the chat. Combined with our abandoned cart recovery, it is a complete e-commerce automation solution.
How does the QR code feature work?
Generate QR codes and wa.me links that trigger specific automation flows when scanned. Great for restaurants (menu QR), retail (product info), and events (registration).
Is it compliant with WhatsApp policies?
Yes. We follow Meta's WhatsApp Business Policy. Built-in consent management, STOP keyword handling, and opt-in tracking keep you compliant.
Which plans include WhatsApp?
WhatsApp automation is available on Pro ($129/mo) and Agency ($349/mo) tiers. Creator tier is Instagram-only for automation.

Start Automating WhatsApp in 5 Minutes

Turn conversations into customers — free plan, no credit card required.

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