Help center

Answers to the questions we hear most. Building something technical? The developer docs cover the API, MCP, and SDKs.

Getting started

How do I create my first automation?
Describe your business in one sentence on the dashboard — SociaHive generates a draft automation for you. Review the plain-language recipe, paste any link it needs, then "Turn on". Nothing goes live until you turn it on.
Do I need a credit card to start?
No. The free plan is free forever and needs no credit card. You get scheduling to all 9 platforms and one automation to try it out.
What can SociaHive actually do?
Three things in one place: schedule posts across 9 social platforms, automate replies to DMs and comments (and capture leads), and let AI handle repetitive conversations. Higher plans add more channels, seats, and AI credits.

Connecting accounts

Which platforms can I connect?
Scheduling works on Instagram, Facebook, LinkedIn, X/Twitter, Threads, TikTok, YouTube, Bluesky, and Pinterest. Automation (DM/comment flows) works on Instagram, Facebook, WhatsApp, Messenger, and — on higher plans — more. Instagram automation is available on every plan.
Is it safe? Do you store my password?
We connect through each platform’s official OAuth login, so we never see or store your social passwords. Access tokens are encrypted at rest (AES-256).
Will automating get my account banned?
SociaHive only uses the official platform APIs and stays within their rules. That’s the same infrastructure the platforms provide to businesses, so a properly configured automation keeps your account in good standing.

Automations

What’s the difference between a draft and a published automation?
A generated automation always starts as a draft — it does nothing until you explicitly "Turn on". This prevents anything going live by accident.
Can I test an automation before it goes live?
Yes. Use "Send a test to myself" to run the flow against your own account first, then turn it on when it looks right.
Can I undo turning one on?
Yes. An undo bar appears right after you turn an automation on, and you can unpublish it back to a draft at any time.

Content scheduling

How many platforms can I schedule to?
All 9 supported platforms — on every plan, including the free one. Scheduling is the free base product.
Is there a limit on scheduled posts?
The free plan is capped at 30 scheduled posts per month. Every paid plan is unlimited.
Can it pick the best time to post automatically?
Yes. SociaHive suggests optimal posting times from your own account’s performance, with a clearly-labeled general fallback when there isn’t enough data yet.

AI & credits

What are AI credits and what uses them?
Credits meter consumption AI — the per-message features whose cost scales with your audience: AI DM replies, AI comment replies, AI goals, and the support resolver. Creation AI (captions, hashtags, flow generation, the copilot) is free and never uses credits.
What happens if I run out of credits?
On Pro and Agency you can add 2,000 credits for $15 anytime. On lower plans, credit exhaustion is a prompt to upgrade to the next tier.
Do captions or flow generation cost credits?
No. Generating captions, hashtags, and whole automations is creation AI — it’s unlimited and free on every paid plan.

Billing & plans

Can I change or cancel my plan anytime?
Yes. Upgrade, downgrade, or cancel anytime from the billing tab in Settings — it opens the secure Stripe billing portal.
Is there a trial or a guarantee?
Creator comes with a trial, and every paid plan is backed by a 30-day money-back guarantee.
How does annual billing work?
Paying annually saves roughly two months versus monthly on Studio, Pro, and Agency. You can switch between monthly and annual on the pricing page.

Account & security

How do I reset my password?
Use the "Forgot password" link on the login page — you’ll get a secure reset email.
How do I delete my account?
Settings → Danger Zone → Delete account. Deletion is confirmed in two steps and runs after a 30-day grace period, during which you can cancel it.
Where is my data stored and is it secure?
Your data lives on our own European infrastructure, platform tokens are encrypted (AES-256), and all traffic is encrypted end to end. We only ever access platforms through their official APIs.

Still need a hand?

Can’t find your answer here? Our team is happy to help.

Contact support